SMS Terms of Service

California Center for Functional Medicine

Effective Date: November 10, 2026

By opting in to SMS from a web form or other medium, you agree to receive SMS messages from California Center for Functional Medicine (“CCFM”, “we” or “us”). This includes SMS messages for conversations with our team. These SMS Terms of Service (“SMS Terms”) describe how our text messaging program works.

  1. Program Description. CCFM uses text messaging to communicate with patients and prospective patients about their care, appointments and accounts. If you separately opt in, we may also send promotional messages about our programs, workshops, classes and Services.
  2. Types of Messages. Depending on what you agreed to, you may receive:
    1. appointment reminders and confirmations;
    2. scheduling and rescheduling notices;
    3. account, billing and payment notifications;
    4. lab, intake and paperwork reminders (without detailed health information);
    5. two-way conversations with our care team and patient services staff, including replies to your questions; and
    6. if you separately opted in, promotional messages about our programs, workshops, classes and Services.
  3. Consent. You opt in by providing your mobile number and agreeing to receive text messages, for example by checking a consent box on a website or intake form, texting a keyword to our number, or giving consent to our staff. Consent to receive text messages is not a condition of purchasing any goods or Services, or of receiving care from CCFM.
  4. Message Frequency. Message frequency varies based on your appointments, account activity and the types of messages you opted in to receive.
  5. Message and Data Rates. Message and data rates may apply. Contact your wireless carrier for details about your plan. CCFM does not charge for text messages.
  6. How to Opt Out. To opt out at any time, text STOP to any message from us. You may also reply END, CANCEL, UNSUBSCRIBE or QUIT. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again. To opt back in, reply START.
  7. Help. For assistance, text HELP to any message, visit our website at https://www.ccfmed.com, call us at (510) 849-6500, or email operations@ccfmed.com.
  8. Eligibility. You must be 18 or older and the account holder or authorized user of the mobile number you provide. Messages about a minor’s care are sent to the parent or guardian.
  9. Not for Emergencies. Text messaging is not monitored around the clock and is not a secure channel. Do not use it for medical emergencies; call 911.
  10. Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
  11. Privacy. We do not sell, rent or share your mobile number or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at https://www.ccfmed.com/privacy-policy for how we handle your information. Health information is handled under our Notice of Privacy Practices.
  12. Changes to These Terms. We may update these SMS Terms from time to time. The date of the latest change will appear next to “Effective Date” above. Continuing to receive messages after a change means you accept the updated SMS Terms.
  13. Contact Us. California Center for Functional Medicine, [mailing address], (510) 849-6500, operations@ccfmed.com.

Visit https://www.ccfmed.com/privacy-policy for our Privacy Policy and [https://www.ccfmed.com/sms-terms] for these SMS Terms of Service.