We are passionate about helping you recover your health to your fullest capacity.

This deep dive health investigation is our chance to get to know you and your health history in detail, from the time you were born until the present moment. We order foundational lab studies, review the data, and interpret these labs with you. The first two appointments will be an Initial Consult with our nurse practitioner (90 minutes) and then the Case Review with your clinician (60 minutes). 

You will also meet with both our nutritionist and health coach at least once to get started on key lifestyle changes (these will both be 60-minute Initial Consults).  

Your monthly membership plan will begin one month after your 90-minute Initial Consult. 

Yes. All changes must be requested through your patient portal  or by calling us. You can do so by sending a secure message or calling (510) 849-6500. Any change will be reflected on your next month’s bill.

All memberships, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid membership period unless cancelled or changed.

All clinician visits (physician and nurse practitioner) included in your membership are 30 minutes. You can schedule longer visits if you desire. For example, if you are a member of the Recover plan, this includes four clinician visits for 30 minutes each. If you want, you could also use this time for two 60-minute visits, or one 60-minute visit and two 30-minute visits. 

If you use all of the visits included in your membership and want to add more before your membership renews, you can purchase additional Clinician Credits. These will not expire at the end of the membership year. 

Clinician Credits can be purchased in bundles of four credits, where one credit is equal to fifteen minutes of clinician time. Membership discounts apply for example:

• Sustain: $600 for four credits
• Recover: $510 for four credits (15% discount)
• Rebuild: $480 for four credits  (20% discount)

You can use these credits in any combination, for example:

• Four credits for a 60-min visit
• Three credits for a 45-min visit
• Two credits for a 30-min visit
• One credit for a 15-min visit

New members:

If you cancel your membership within 72 hours of executing the membership agreement, but prior to booking any appointments, you will receive a full refund.

If you cancel your membership more than 72 hours after executing the membership agreement, but prior to booking any appointments, you will receive a refund of your full deposit, minus a $75 processing fee.

Initial Consultations:

• If you cancel more than 14 days before the appointment, you will receive a refund of your onboarding fee, minus a $75 processing fee.
• If you cancel within 14 days of the appointment, you will receive a refund of your onboarding fee payment, minus $475 (a $75 processing fee + $400 for the initial consultation spot you reserved).

After the Initial Consultation has taken place, there are no refunds of the onboarding fee.

Existing members:

If you choose to cancel your membership, you are required to give us 30 day’s written notice. The cancellation policy is as follows:

When you cancel early (prior to the end of your annual term), there will be a $500 service fee charged, along with a charge for any fees associated with services used if the membership fees you have paid equal less than the services used, according to the following rates:

• Clinician Follow-up Visits: $300 for 30 min, $450 for 45 min, $600 for 60 min
• Nutritionist Follow-up Session: $90 for 30 min, $135 for 45 min, $180 for 60 min
• Health Coach Follow-up Session: $90 for 30 min, $135 for 45 min, $180 for 60 min

If you pay annually for your membership, your refund will be the annual payment, minus the onboarding deep dive (if applicable), minus the $500 service fee, minus the monthly membership fee for the months of your membership used. For example, if you paid annually for a Recover membership and cancel after 4 months of your membership, your refund will be $3300 - $1000 - $500 - $880 ($220/month x 4 months) = $920 (this amount will be less if you have paid less than the amount of services used, as described above). Please contact us for details and we will calculate the exact amount of your refund.

The cost of labs, supplements, devices, and medications are not included, however, some tests and medications may be covered by your health insurance. 

We will provide a list of recommended laboratory studies and you can check your insurance plan coverage (PPO insurance frequently provides at least partial coverage for routine blood work at labs like Quest and LabCorp, but coverage is highly variable depending on your plan). Any labs not covered by your insurance will need to be prepaid to CCFM (most functional medicine labs are in this category). If medications are not covered by your insurance we can help you find discounts through companies like www.goodrx.com, or other pharmacies. Note there is a $100 administrative fee for lab kits. Supplements can be ordered through our partners, Wellevate and Fullscript. 

Check out our supplement stores on Wellevate and Fullscript.

Appointment Cancellation

Initial Consultations:

• There is no penalty for rescheduling more than 14 days in advance of this appointment.
• If this appointment is rescheduled less than 14 days in advance, or you are not available for the appointment, there is a $250 cancellation fee.

Case Reviews:

• There is no penalty for rescheduling more than 14 days in advance of this appointment.
• If this appointment is rescheduled less than 14 days in advance, or you are not available for the appointment, there is a $500 cancellation fee.

Follow-ups:

• There is no penalty for rescheduling more than 3 business days in advance of any appointment.
• If an appointment is rescheduled less than 3 business days in advance, or you are not available for the appointment, that appointment will be deducted from your membership allowance (i.e. if you had a clinician visit scheduled, it will be deducted as if you had the appointment).

CCFM is a specialty consultation clinic. We recommend that all patients maintain a relationship with a primary care provider. We do not provide after-hours and on-call services and are not able to provide urgent care or emergency services. If you have an emergency, we recommend that you seek care at an urgent care or emergency room. 

For female patients, we also recommend that you maintain a relationship with an OB/GYN as we do not provide women’s health care such as pap smears.

We believe that a care team approach with clinicians, nutritionists, health coaches, and patient care coordinators is the best way to help you recover your health. 

Our Health Coaches will be a key member of your care team. As a member of the Recover and Rebuild memberships, you will meet with your coach for initial hour-long consultation and three 30-minute follow-up visits. After that, you will have easy contact via asynchronous communication by text and portal messages. 

If you need additional longer visits, you will have the option to purchase additional support bundles. A bundle of four Lifestyle Credits for support from your nutritionist or health coach is $180 (before plan discounts are applied). The discounts included in your membership plan will be applied when you purchase the bundle.

If you use all of the coach or nutritionist appointments included in your membership and want to add more before your membership renews, you can purchase additional Lifestyle Credits in bundles of four. These will not expire at the end of the membership year.

Lifestyle Credits can be purchased in bundles of four credits, where one credit is equal to fifteen minutes of support time. Plan discounts apply for example:

• Sustain: $180 for four credits
• Recover: $153 for four credits (15% discount)
• Rebuild: $144 for four credits  (20% discount)

You can use these credits in any combination, for example:

• Four credits for a 60-min appt
• Three credits for a 45-min appt
• Two credits for a 30-min appt
• One credit for a 15-min appt

We worked very hard to design our new membership offerings with the goal of helping our patients recover their health fully and succeed at the hard work needed to make the health behavior change we ask people to do. With our experience taking care of thousands of patients with complex health conditions, we have learned that it is important to include nutrition and health coaching in addition to clinician services.  

Our exams are diagnostic, seeking to detect and assist or avoid illness, and are delivered on a routine, regardless of apparent condition or need basis. These routine exams are designed to be outside Medicare or any public payer coverage.

Because of our membership model, we are able to offer you the benefit of supporting our routine exams with a health data storage and communication plan that is intended to facilitate our healthcare professionals’ abilities to provide you healthcare support.